Gameloft.
Gameloft are a publisher and distributor of games for various platforms including Android and iOS. As you know from my previous posts, I'm a fan of the recent My Little Pony: Friendship is Magic television series. As soon as I could, I searched online for a related mobile app and found the MLP: FiM game from Gameloft which tied into the franchise
Initially the game was great with no bugs, few slowdowns, and great animations and voice acting.
The quests and rewards were also numerous and straightforward to complete. I was very much addicted and my level was reaching in the mid 50's with a level 60 cap. Then one day I opened up the game and found myself back at level 0. Everything was gone. None of the items or in game currency I had collected was there.
I contacted Gameloft and asked if they could restore my game. I was told that they could not. When I questioned them on the existence of a server side backup there was no direct answer to the question, only a reiteration of the fact they couldn't restore my game state, with an apology and a promise of some in game currency to compensate me.
The trouble I had with this is that the ingame currency they promised was only about 1/4 of what I would need to get me back to where I was. There was also no easy way to translate that in game currency to certain items as some of them were luck based and required hours and hours of gameplay to aquire, including a 24hour wait for the mechanism which allowed a chance to get those items to reset.
I replied back to them with my grievances but have not had a reply since.
I decided to re-attempt the game and wait for the compensation to arrive but it never did. The latest update that was pushed out also made the game unplayable for me as I could not even get resources sent by friends without the game crashing. These resources are needed to progress through the game. All the while I am waiting though, the game is producing antagonist creatures (the ones which impede your progress and can only be cleared by using luck based resources. You have a better chance of getting those resources if you spend real world money on the game, which is what the game is hoping you will do).
Since the email of promised in game currency I've since written 3 emails all of which seem to have been ignored.
The Good:
MLP:FiM. The franchise is great and I really love all the canon stuff as well as the fan produced material.
The Bad:
Gameloft customer service. Apart from an empty email promise, it doesn't exist.
Overall:
1/10.
It was nice that they responded to my initial complaint. It was infuriating that they couldn't follow through with any of my requests and didn't even get back to me on the status of the issue as a followup. I've basically dropped all desire to use any of their services or games and stopped recommending anything associated with them until they get their act together.
